EIS Inc's journey to streamlined identity management with ADSelfService Plus

Business challenges

• End User Requirements: EIS Inc needed a solution that would simplify processes related to self-service password resets and account unlocking for its end users.
• MFA Integration: While not a primary concern, the company was also looking to integrate Multi-Factor Authentication (MFA) on desktops.
• Ease of Configuration: The company wanted a solution that was intuitive and easy to set up, even before expert intervention.
• Advanced Configuration Needs: Beyond the basics, EIS Inc had specific requirements related to Azure MFA and other advanced configurations.
• Reliable Support: For any hiccups or challenges faced, the company wanted to ensure they had reliable support to turn to.

The Problem

EIS Inc's journey in search of an identity management solution was driven by a series of challenges. At the forefront was the company's desire to simplify processes for end users, particularly in areas of self-service password resets and account unlocking. David Jordan, with his extensive experience in the IT domain, recognized the importance of this, emphasizing, "We wanted a very simple process for our end users."

However, simplicity for end users wasn't the only concern. The company was also keen on integrating Multi-Factor Authentication (MFA) on desktops. While this wasn't their primary requirement, it was a feature they wanted to ensure was available and functional.

Another layer of complexity arose when delving into the more intricate configurations of the system. David, despite his 20+ years in the field, acknowledged the challenges that came with advanced configurations, especially those related to Azure MFA. He mentioned, "There were a few questions and hiccups on my side." This highlighted the need for a solution that was not only user-friendly on the front end but also came with robust support for the backend configurations and potential challenges.

The outcome

The integration of ADSelfService Plus into EIS Inc's IT infrastructure marked a significant shift in their identity management processes. The solution's stability and efficiency were immediately evident, with David Jordan noting, "It works. It does what it says it needs to do." This was a testament to the product's reliability and its ability to meet the company's primary requirements.

But beyond just the functionality, the support provided during the integration process was a game-changer for EIS Inc. David commended the support team for their expertise and readiness to assist, especially during the more challenging phases of the integration. He reflected on the overall experience, stating, "When it comes to buying software, you want simple, easy to maintain, easy to execute, and good support when stuff does go wrong."

End users, who are often the most affected by changes in IT infrastructure, found the transition smooth. The decentralization of many IT tasks, thanks to ADSelfService Plus, meant that users could handle minor issues themselves, reducing the workload on the IT department and enhancing overall efficiency.

David's endorsement, "It works," while succinct, encapsulated the transformative impact of ADSelfService Plus on EIS Inc. The company not only addressed its immediate challenges but also laid the foundation for a more streamlined and efficient identity management process for the future.

About ADSelfService Plus:

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement, and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets, and empowers remote workforces. For more information about ADSelfService Plus, visit ManageEngine's website.